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Smart Contact Center Solutions Powered by Industry Leaders
Empower your business with modern, cloud-enabled contact center technology
At VoiceTech Solutions, we deliver modern, scalable Contact Center solutions designed to streamline customer communication, boost agent efficiency, and enhance service quality. Whether you’re a small business or a large enterprise, we provide tailored implementations that meet the unique demands of your industry.
We leverage trusted platforms such as Webex Contact Center, Yeastar Cloud Contact Center, and other industry-leading technologies to deliver multichannel customer engagement including voice, email, chat, and video all from a unified interface.
Webex
Contact Center
The AI-powered customer experience platform for today. And tomorrow.
Drive digital to human engagement.
Leverage AI to drive and connect all customer engagement, from automated digital messaging to self- service and human interaction.
Support any channel, anytime.
Let customers communicate in their channel of choice, including phone, text, email, chat, social messaging, and more.
Understand every customer.
Let customers communicate in their channel of choice, including phone, text, email, chat, social messaging, and more.
Your contact center. Now powered by AI.
Unlock the power of purpose-built AI to anticipate customer needs, empower agents, and deliver unparalleled business results.
Deliver always-on, intelligent service with Webex AI Agent.
Meet your customers with natural conversations that lead to resolutions.
Provide proactive support with an AI Agent that effortlessly guides the interaction across voice and digital channels
Network Operations Assessment
Get AI-led nudges, coaching, and context for best handling customer needs.
Free up agent time with AI-generated conversation summaries and transcripts.
Optimize business results with AI-surfaced insights.
Use AI to uncover actionable insights with analysis of every interaction human or virtual.
Get visibility into customer sentiment, satisfaction, and interaction data.
AI-driven. And built for every journey.
Help your agents be their best, resolve customer issues faster, and uplevel customer experience with Cisco AI Assistant for Webex Contact Center.
Meet customers across digital channels while connecting business system, journey, and preference data to personalize experiences.
- Proactive, automated digital messaging
- Digital & voice virtual agent self-service
- AI-driven intelligent routing
- Customer experience management
Cisco On-premises contact
center
Cisco offers solutions for small, midsize, and large contact centers.
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.
Cisco Unified Contact Center Enterprise
Unified Contact Center Enterprise helps you deliver proactive and personalized customer experiences for contact centers with up to 36,000 agents. Fault tolerance helps ensure uninterrupted operation. Comprehensive reporting gives you the business intelligence needed to optimize your contact center’s performance.
Features
Agent and supervisor experience
This intuitive contact center agent and supervisor desktop supports API for customization and centralization of daily tools and applications for a single workspace application.
Get insight on customer experience
Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement.
Seamless omnichannel interactions
Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels.
Simplified licensing
Provides a flexible and agile approach that streamlines the management of the customer’s software licenses across the enterprise with a complete, and easy-to-use portal.
Features
Intuitive self-service experience
Improve your customers’ self-service experience by offering conversational interactive voice response (IVR) with natural language processing to capture intent and handle customer requests accurately.
Get insight on customer experience
Gather feedback from customers with post-call IVR, email, and web intercept surveys. Provides actionable insights for supervisors on agent performance and areas in need of improvement.
Seamless omnichannel interactions
Engage with customers on a variety of channels from a single intuitive contact center agent desktop that includes inbound voice, outbound voice, outbound IVR, and digital channels.
Simplified licensing
Provides a flexible and agile approach that streamlines the management of the customer’s software licenses across the enterprise with a complete, and easy-to-use portal.
Yeastar
Call Center Solution
Make it simple for your call center agents and supervisors to deliver greater customer experience
The Yeastar P-Series Phone System has a built-in call center solution. This solution offers businesses a comprehensive package for calls, video, messaging, integrations, and more. It is suitable for businesses of all sizes.
With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.
Unified Agent and Supervisor Workspace
Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.
Active & waiting call activities in one view
Drag & drop call management
Complete view of agent availability & performance data
Real-time queue performance metrics tracking and display at individual, group or aggregated level
Role-based feature access control
Real-time Performance Tracking
Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard. All data are automatically calculated in real-time, daily, weekly, or monthly intervals for your in-depth call center monitoring, management & optimization.
Track sum of all queues or
statistics of individual queue
17 Key Performance Metrics
Real-time Monitoring
Flexible Calculation Time Frame
Customizable Widgets
Multi-screen Display
More for greater customer experience
Omnichannel Messaging
Provide customers more ways to get in touch with live chat and integration with WhatsApp, Facebook, and SMS. Access and repond to messages from multiple channels in one place.
CRM Integration
Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.
Outbound Call Center
Maximize your proactive outreach by running outbound call campaigns. Enable dialing automation, improve connect rates, and create more revenue opportunities.
Our Network Partners
