Unified Communication &
Contact Center Services
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Unified Communication As a Service (UCaaS)
UCaaS (Unified Communications as a Service) is a cloud-based solution that combines multiple communication tools—such as voice calling, video conferencing, messaging, and collaboration—into a single platform. Delivered over the internet, UCaaS eliminates the need for on-premise phone systems and allows businesses to scale quickly, reduce costs, and enable secure communication from anywhere. Ideal for remote and hybrid work environments, UCaaS streamlines how teams connect and collaborate, improving productivity and customer engagement across all channels.
Empower your business communications with our enterprisegrade calling services designed for modern workplaces.
Collaboration
Calling Services
Enhance your organization’s connectivity with reliable and scalable business calling solutions from VoiceTech Solutions. We provide VoIP, SIP trunking, and cloud-based calling systems that ensure crystal-clear voice communication for businesses across Saudi Arabia.
Whether you’re setting up a multi-location PBX, migrating to a cloud calling platform, or integrating with Microsoft Teams or Cisco Webex, our experts deliver seamless deployment, configuration, and ongoing support tailored to your operations.
Webex Calling Deployment
Elevate your business communication with Cisco Webex Calling, a cloud-based VoIP solution expertly deployed by VoiceTech Solutions. Tailored for organizations in Saudi Arabia and beyond, we offer a seamless transition to a unified, secure, and scalable communication platform.With Webex Calling, your business benefits from a carrier-grade voice infrastructure hosted in the cloud, reducing the complexity and costs of traditional phone systems. VoiceTech Solutions provides end-to-end deployment services tailored to your needs, ensuring a smooth migration from legacy systems to a powerful, cloud-native calling platform.
Key Features of
Webex Calling
Collaboration
On-Premises IP Telephony Implementation
Deploy a powerful and customizable on-premises IP telephony system with VoiceTech Solutions, your trusted partner for enterprise-grade communication infrastructure in Saudi Arabia region. We specialize in implementing Cisco and Yeastar IP telephony solutions that give your business full control over its voice communication environment. Whether you’re looking to modernize your existing PBX system or integrate advanced VoIP features into your network, our on-premise solutions are tailored to meet your unique operational and security requirements.
- Manage your entire telephony environment locally, including hardware, software, user access, and security policies.
- Tailor features, call flows, extensions, and integrations to match your business processes and organizational structure.
- Includes voicemail to email, auto-attendant, call routing, call recording, conferencing, IVR, and mobile extensions.
- Easily integrate with CRMs, ERPs, and other business tools for a unified communication experience.
- Keep your call data, recordings, and communication logs within your local.
- infrastructure for better compliance and security.
- Built to grow with your organization—supporting additional users, branches, or hybrid models with ease.
Key Benefits of On-Premises IP Telephony
Full Control Over Infrastructure
High Customization and Flexibility
Advanced Telephony Features
Enhanced Security and Data Privacy
Seamless Integration with Existing IT Systems
Reduced Dependency on Internet Connectivity
Scalable and Future-Ready
Technologies We Deploy
- Cisco Unified Communications Manager (CUCM)
- A leading enterprise IP telephony platform offering centralized call control, device management, and unified communications features.
- Yeastar P-Series PBX System
- A cost-effective, user-friendly solution for SMBs and midsized enterprises, offering modern VoIP capabilities and remote work support.
Cisco UCCX & UCCE Deployment
For organizations requiring complete control over their infrastructure, VoiceTech provides expert deployment of Cisco Unified Contact Center Express (UCCX) and Unified Contact Center Enterprise (UCCE). We design highavailability architectures tailored to your customer service workflows.
Advanced call routing & IVR
Agent & supervisor desktop customization
Historical & real- time reporting
Integration with Cisco UC and third- party apps
Collaboration
Enterprise Call Recording Solutions
At VoiceTech Solutions, we provide industry-leading call recording solutions for businesses across Saudi Arabia. Whether you’re in finance, healthcare, contact centers, or government, our enterprise-grade platform ensures every call is recorded securely, stored compliantly, and readily accessible—when and where you need it.
Full compliance with Saudi and international regulations (SAMA, GDPR, MiFID II, HIPAA, PCI-DSS)
High-quality voice capture with secure storage and audit trails
Seamless integration with Cisco UCM, Avaya, Microsoft Teams, Zoom, and more
AI-powered analytics to drive performance and customer satisfaction
Flexible deployment options – on-premises, cloud, or hybrid
Collaboration
Integrated with Leading UC Platforms VoiceTech Solutions supports direct integration with:
- Cisco Unified Communications Manager (CUCM)
- Microsoft Teams & Teams Phone System
- Avaya Aura & IP Office Zoom Phone
- Genesys Cloud & Amazon Connect
No matter your communication infrastructure, our solutions ensure complete, compliant, and quality-assured voice recording.
Key Features
Compliance Recording
Search & Replay Interface
Speech Analytics
Sentiment Scoring
Screen Recording
Agent Monitoring
Secure Storage & Role-Based Access
Use Cases
Ensure SAMA and MiFID II compliance on all trading and advisory calls
Record and store patient communications securely under HIPAA guidelines
Optimize agent performance and improve service quality
Maintain audit-ready communication logs for transparency and accountability
Our Technology Partners
Contact Center Services
Where common ground is found.
Transform customer service with intelligent and responsive contact center systems.
At VoiceTech Solutions, we deliver cutting-edge contact center solutions designed to meet the evolving communication needs of businesses in Saudi Arabia. Whether you’re a growing SMB or a large enterprise, we offer both cloud-based and on-premises platforms that empower your agents, streamline operations, and enhance every customer interaction. Our portfolio includes industry-leading technologies such as Cisco Webex Contact Center, Cisco UCCX/UCCE, and Yeastar Contact Center — all integrated with your CRM and business applications for a seamless customer journey. From intelligent routing to real-time analytics and omnichannel engagement, we ensure your contact center becomes a powerful tool for customer satisfaction and business growth.
Scalable
Secure
Smart
Webex Contact Center Deployment
VoiceTech Solutions brings you Cisco Webex Contact Center — a cloud-native, omnichannel platform that enhances customer engagement and reduces operational complexity. Our certified team delivers fast, secure deployment with custom integrations that align with your business goals in Saudi Arabia.
- Advanced call routing & IVR
- Agent & supervisor desktop customization
- Historical & real-time reporting
- Integration with Cisco UC and third-party apps
What is Yeastar Call Center Solution?
The Yeastar P-Series Phone System has a built-in call center solution. This solution offers businesses a comprehensive package for calls, video, messaging, integrations, and more. It is suitable for businesses of all sizes.
With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.
Yeastar Cloud Contact Center
With easy to set up IVR menus, call queues, and intuitive agent dashboard, managing calls is easy.
Automatic call distribution with skill-based routing, priority queue, and more.
- Set flexible queue strategies (Rrmemery, liner, etc.)
- Provide automatic call back option during busy times
- Monitor active call traffic anytime at a glance
Efficiently assist customers in the queue by providing helpful information like their position, estimated wait time, callback instructions, holiday greetings, and other personalized prompts. This ensures a smooth and enjoyable experience for them
Easily spot queue traffic trends with a quick glance at the web-based Queue Panel, efficiently dispatch calls by simply drag-and-drop actions, and optimize agent staffing in real-time to maximize call center efficiency.
Course-correct agent behaviors easily through whisper coaching, silent monitoring, call barge-in, and call recording functionality.
A call center solution that never lose track of a missed call. With intuitive queue missed call list, easily label the follow-up status of your missed calls using tags, and enable agents to call back your customers with one click.
“VoiceTech offers Yeastar’s powerful contact center solutions that fit perfectly for small and mid-sized enterprises, available in both Cloud and On-Premises options.”
Collaboration
Yeastar Contact Center Solutions
VoiceTech offers Yeastar’s powerful contact center solutions that fit perfectly for small and mid-sized enterprises, available in both Cloud and On-Premises options.
Smart
Flexible
Affordable
Yeastar Cloud Contact Center
• Fully hosted PBX with contact center features
• Call queues, ring strategies, and auto-attendant
• Web-based agent & supervisor interfaces
• CRM integration (Zoho, Salesforce, HubSpot, etc.)
• Centralized management, fast deployment
Yeastar On-Premise Contact Center
• Fully hosted PBX with contact center features
• Call queues, ring strategies, and auto-attendant
• Web-based agent & supervisor interfaces
• CRM integration (Zoho, Salesforce, HubSpot, etc.)
• Centralized management, fast deployment
CRM & Application Integration
Unify Customer Data and Enhance Agent Productivity We integrate your contact center with leading CRMs and business applications including Salesforce, Microsoft Dynamics, Zoho, and HubSpot. Get real-time insights, reduce call times, and elevate the customer journey.
Screen pop-ups with customer data
Automatic logging and call notes
Omnichannel context sync
API & middleware development
Meeting Solutions
VoiceTech Solutions provides advanced meeting and collaboration systems to help businesses in Saudi Arabia communicate seamlessly and work smarter. Whether it’s a small huddle room or a large boardroom, we deliver customized, high-performance solutions powered by leading brands like Crestron, Cisco, and Yealink.
Collaboration
Webex Meetings & Room Collaboration Systems
At VoiceTech Solutions, we provide end-to-end meeting and collaboration solutions tailored for modern workspaces—whether you’re in the office, at home, or on the move. Our portfolio combines the power of Webex Meetings with intelligent room collaboration technology
from Logitech, MAXHUB, and Crestron to create productive, immersive, and secure communication experiences.
Whether you’re setting up a huddle space, a large boardroom, or enabling remote meetings, we ensure your solution is optimized for performance, ease of use, and scalability.
HD video & crystal-clear audio with active speaker and noise suppression
AI-enhanced features like realtime transcription, background noise removal, and people insights
Seamless integration with Microsoft 365, Google Workspace, and third-party apps
Meeting recordings, analytics, and secure cloud storage
Webex Assistant for intelligent scheduling and in-meeting support
Enhance your meeting environment with smart room solutions built for Webex and other collaboration platforms
Logitech
- Logitech Rally Bar, MeetUp, and Tap devices
for various room sizes - AI-driven camera framing and speaker tracking
- One-touch join and wireless sharing
- Certified for Microsoft Teams, Zoom, and
Webex
MAXHUB
- Interactive touch panels and all-in-one
video bars - Smart annotation, wireless casting, and 4K
conferencing - Ideal for education, government, and
corporate boardrooms
Crestron
- Crestron Flex systems for Microsoft Teams,
Zoom, and Webex - Intelligent scheduling displays, AV control, and
automation - Seamless control of lighting, screens, and audio
from a single interface