Connected Digital Experience: Build loyalty and enduring relationships with your customers.
Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience. You can provide contextual, continuous, and high capability journeys for your customers. Fault tolerance helps ensure uninterrupted operation, and comprehensive reporting provides business intelligence to optimize your contact center.
Easy to deploy and use, Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents. This integrated, comprehensive, contact center solution is intended for both formal and informal contact centers in midmarket, enterprise branch, and corporate departments.
Cisco Meeting Server brings premises-based video, audio, and web communication together to meet the collaboration needs of the modern workplace. It works with third-party devices, and provides an enjoyable and intuitive user experience. It also scales easily, and can be purchased using our all-in-one, user-based multiparty licensing offer.
Run your contact center completely in the cloud with Cisco Hosted Collaboration Solution for Contact Center. With rapid provisioning, flexible scalability, and lower support costs, you can benefit from more satisfied customers and fewer incoming calls.
The Cisco® Packaged Contact Center Enterprise (Packaged CCE) customer care solution helps businesses and organizations deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels.
Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the various communities that interact with your customer service organization. It helps improve the customer experience while offering a user-centric design to enhance customer care representative satisfaction as well.Cisco Finesse provides:
Cisco Media Sense records conversations on the network rather than on a device. This simplifies the architecture, lowers costs, provides optimum scalability, and facilitates use by analytics applications from Cisco technology partners.Cisco Media Sense provides:
Imagicle Call Recording is Imagicle's new solution for centralized call recording for Cisco UC platforms. It's easy to use, reliable, flexible and at the right price, dedicated to any company that needs to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It offers two recording modes: Always On, where every single call is automatically recorded with no user intervention, and On Demand, for only those conversations that need to be recorded.
Imagicle Call Recording can be integrated with Cisco platforms in three ways, making it perfect for e-cloud hosted environments as well.
The addition of the Cisco Outbound Option -- with its combination of outbound dialing modes -- complements the powerful inbound call-handling capability of the Unified Intelligent Contact Management Enterprise and Unified Contact Center Enterprise with a robust outbound call management solution.
Cisco® Remote Expert Mobile is an software platform and solutions offer that enable customers to integrate real time voice/video communications and collaboration capabilities such as co-browse, file share and annotation features natively into iOS, Android and industry leading Browsers. The software platform includes Developer Software Kit, a Media Broker for firewall traversal and video transcoding, if required, and an Application Server that enables collaboration capabilities.
Cisco SocialMiner is a social media customer care solution that can help you proactively respond to customers and prospects communicating through public social media networks like Twitter, Facebook, or other public forums or blogging sites. By providing social media monitoring, queuing, and workflow to organize customer posts on social media networks and deliver them to your social media customer care team, your company can respond to customers in real time using the same social network they are using.
Cisco Unified Call Studio is an integrated development environment (IDE) for voice self-service applications which allows you to build sophisticated speech-enabled telephone self-service. By harnessing the power of Voice XML (Voice Extensible Markup Language) and built-in compatibility with Cisco Universal Gateway and non-Cisco interactive voice response (IVR) systems.
Cisco Unified Customer Voice Portal combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers-either as a standalone interactive-voice-response (IVR) system or transparently integrated with a contact center.
Cisco Unified IP Interactive Voice Response (IP IVR) is designed to enhance the efficiency of your organization by simplifying business process integration, increasing flexibility, and providing efficiency gains in network hosting.
Extend the boundaries of traditional contact center reporting. With Cisco Unified Intelligence Center, you can create a comprehensive information portal where Contact Center reports and dashboards can be developed and shared throughout your organization.
Cisco Unified Intelligent Contact Management Enterprise enables you to transparently integrate traditional inbound and outbound voice applications with Internet applications such as real-time chat, Web collaboration, and e-mail. This integration enables a single agent to support multiple interactions simultaneously, regardless of which communications channel the customer has chosen. Because each interaction is unique and may require individualized service, Cisco provides contact center solutions to manage customer interactions based on almost any contact attribute
Cisco Unified Workforce Optimization supports supervisors and managers to help them take immediate action, plan evaluations, and make adjustments to optimize contact center team performance - the key to increasing customer satisfaction.
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